Talk To Us

If you need to speak directly with the Advice Service please complete our Contact Form below.

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Please be aware of the Advice Service Opening Hours over the Winter Closure period:

If you contact the Advice Service over the Winter Closure period you will not receive a reply until we re-open from Monday 5 January 2026.

Any students who require support over the Winter Closure period please view the below:

Completing this will help us identify you, understand the advice that you require, and triage your needs and urgency of advice needed.

Tips:

Complete the form as fully as possible.
Be clear and concise on the situation and the advice you need.
Attach copies of any relevant documents, i.e. a university decision you are unhappy with.
Tick the 'I'm not a robot' box otherwise your form will not be sent.

Be Aware:

If you are a Canterbury Christ Church student please contact your Advice Team directly.
If you are a University of Kent student but not registered at Medway please complete the main Kent Union Contact Form.
If you are a University of Greenwich student but not registered at Medway please complete the main Greenwich Student Union Contact Form.
If you are a University of Greenwich student and have a general query you may be able to find the answer via the Digitial Student Centre.

Our Process:

We aim to reply within 1-2 working days but at busy times it may take us longer.
The Medway Advice Service is open Monday - Friday 10 a.m. - 4 p.m. (excluding Bank Holidays and Student Union/University closure periods).
After your initial contact, if on-going advice is required, this can continue to be provided via email if preferred but we also offer telephone, Teams, and in-person options as well.
When emailing our service the Advice Service Privacy Notice applies.

Any required fields are labelled with a star (*).

Student ID*

Forename*

Surname (family name)*

What are your preferred pronouns?*

Nationality? (e.g. British, Italian, Indian, etc.)*

Date of birth*

Preferred telephone number*

Email address*

Course:*

Year of course:*

What University do you attend?*

What campus do you attend?*

Study mode*

Academic status*

Tuition fee status:*

Disability details*

Does your matter involve a deadline, if so when?*

Tell us about your issue and how we can help*

We want to help you, in order to do so, please provide as much information as you can’.

Can you give a summary of your concern?
Can you include any decision or outcome letters/most recent supporting documents?
What is your desired outcome?

Please upload any supporting documents or evidence:

How did you find out about the service?*