Talk To Us
If you need to speak to us directly please complete our Contact Form below as this will help us identify you, understand the advice that you require, and triage your needs and urgency of advice needed.
Contact Form
Tips:
- Complete the form as fully as possible.
- Be clear and concise on the situation and the advice you need.
- Does your matter involve a deadline? If so when?
- Does your situation involve a decison the university have made? If so attach a copy of that decision.
- Make sure you tick the 'I'm not a robot' box otherwise your form will not be sent.
Be Aware:
- If you are a Christ Church student please contact your Advice Team directly.
- If you are a University of Kent student but not registered at Medway please complete the main Kent Union Contact Form.
- If you are a University of Greenwich student but not registered at Medway please complete the main Greenwich Student Union Contact Form.
- If you are a University of Greenwich student and have a general query you may be able to find the answer via the Digitial Student Centre.
Our Process:
- We aim to reply within 1-2 working days but at busy times it may take us longer.
- The Medway Advice Service is open Monday - Friday 10 a.m. - 4 p.m. (excluding Bank Holidays and Student Union/University closure periods).
- After your initial contact, if on-going advice is required, this can continue to be provided via email if preferred but we also offer telephone, Teams, and in-person options as well.
- When emailing our service the Advice Service Privacy Notice applies.
Any required fields are labelled with a star (*).
What are your preferred pronouns?*
Nationality? (e.g. British, Italian, Indian, etc.)*
Preferred telephone number*
What University do you attend?*
What campus do you attend?*
Does your matter involve a deadline, if so when?*
Tell us about your issue and how we can help*
We want to help you, in order to do so, please provide as much information as you can’.
- Can you give a summary of your concern?
- Can you include any decision or outcome letters/most recent supporting documents?
- What is your desired outcome?
Please upload any supporting documents or evidence:
How did you find out about the service?*
Last Edited: June 2025