Out of Hours Advice

If for any reason we are closed, unavailable or you require out of hours support then we have listed below a range of contacts and alternative organisations that may be able to offer advice in our absence.

 

Emergency Funding Advice

Student Finance England:

If you are funded via Student Finance England then you can you can contact them direct to discuss any issues or concerns you have with your account and funding calculation.

NHS/Social Work Bursary:

If your funding query relates to the NHS Bursary then instead you can contact them via their dedicated helpline or if it relates to the Social Work Bursary they also have a helpline that can answer your questions as well.

Emergency Loan:

If you are in an emergency financial situation (within University opening hours) and you haven't received any Student Finance funding then University of Kent students can consider applying for a Kent Emergency Student Loan (ESTL).

Alternatively if you are in an emergency financial situation and have received your Student Finance funding then University of Kent students can consider the Kent Emergency Student Loan (KESL).

If you are a University of Greenwich student please visit the Medway Student Centre and ask to speak to the Finance Team who will be able to advise you on any emergency loans they may offer.

 

Emergency Housing Advice

Shelter:

If you need emergency housing advice then please visit Shelter who offer a free advice line as well as a wide range of information and advice available via their website.

Council:

You can also contact your local Council who will have a Private Sector Team who can normally offer housing advice and information. If you live in Medway these details can be accessed here.

 

Emergency Immigration Advice

UKCISA:

If the Kent Union Advice Service (University of Kent students) or the International Student Advice Service (University of Greenwich students) are not available and you need emergency immigration advice then please visit the UK Council for International Student Affairs (UKCISA) webiste where there is a wide range of information and advice available.

UKISA also operate an advice line so if you need to speak to someone about your situation you can call them and discuss your options.

 

Legal Advice

• University of Greenwich Legal Advice Centre
• University of Kent Law Clinic
• Law Works

 

Emergency Health Advice

University of Kent:

View all their support options here so you speak to the right team quickly. If you wanted to consider external health contacts or needed emergency support then you can view a range of these here.

Kent Union also offer a Nightline service.

University of Greenwich:

View all their support options here and if you needed to consider contacting external health contacts or needed emergency support  then you can view a range of these here.

Greenwich also offer a Nightline service as well.

 

Other Emergency Advice

1. Police (emergencies) dial 999
2. Police (non-emergencies) dial 101
3. NHS (non-emergencies) dial 111
4. Samaritans
5. Medway NHS Support
6. Mental Health Support
7. Citizens Advice Bureau

 

Last Edited:  April 2025